Accessibility as Apparatus: How the Friction Filled Experience of Using Hearing Aids with a PC Led a Corporation to Design for Accessibility
This paper presents ethnographic studies of hard of hearing (HoH) users that had significant impacts on the wireless technology, business planning, and executive...
How I Learned to Stop Worrying and Love Surveillance
PechaKucha Presentation—When a man rang our doorbell late at night and claimed that his teenage daughter was in our house, but she wasn’t, my husband and...
Remote Research and the Challenge of ‘Being There’
Overview In our goal to understand meanings and practices, logics and relationships, cultural and social phenomena, our ethnographic practice hinges on ‘being...
A.I. among Us: Agency in a World of Cameras and Recognition Systems
This paper reports on the use and perceptions of deployed A.I. and recognition social-material assemblages in China and the USA. A kaleidoscope of “boutique”...
Invisible Evidence: Our Disconnection with Broadband Connectivity
PechaKucha Presentation When our broadband connectivity at home stops working, it’s a crisis. When it does work it is magic, an invisible miracle most of us don’t...
Creating a Creators’ Market: How Ethnography Gave Intel a New Perspective On Digital Content Creators
This case demonstrates how ongoing ethnographic research from within a corporation led to the re-segmentation of a market. The first part of the case focuses on...
Making Change: Can Ethnographic Research about Women Makers Change the Future of Computing?
Two ethnographers from different parts of the same technology company set out to explore the role of women and girls in the worldwide maker movement. We wanted to...
Getting Noticed, Showing-Off, Being Overheard
This paper reports early findings of an ethnographically-inspired research project focused on individuals who are actively engaged in the creation and online distribution...
“Why Are You Taking My Picture?”: Navigating the Cultural Contexts of Visual Procurement
This paper explores how methods used to procure ethnographic visuals transition between different cultural histories and varying visual vocabularies. We use an instance...
The Power of Participant-Made Videos: Intimacy and Engagement with Corporate Ethnographic Video
Participant-generated, self-made videos engender powerful, often highly emotional, reactions from viewers who experience a stronger connection and identification...